Terms of Service

By creating an account, signing in, using Carlore or purchasing a subscription, top-up or one-off report, you agree to these terms. If you do not agree, do not use the service.

Carlore operates this service. Questions, complaints and legal notices can be sent to support@carlore.co.uk. Business identity and address information is shown at checkout and wherever required by law.

Carlore is an AI-assisted automotive information and decision-support service. Features include General Chat, Guided Diagnosis, Photo Diagnosis, Repair Guides, MOT Intelligence, Buyer Check and Buyer Reports, Cost Estimate, My Car, Fuel Finder, Roadside Mode, Nearby Garages, Garage Handoff and saved vehicle context.

Carlore does not physically inspect, hear, test or drive your vehicle. AI-generated output can be wrong, incomplete or unsuitable for a particular vehicle. A Carlore result is not a guaranteed diagnosis, roadworthiness certificate, professional inspection, manufacturer instruction or promise that a vehicle is safe to drive.

• Verify important information before acting, especially where an error could affect safety, money or the condition of a vehicle.
• Give accurate vehicle details and symptoms. Results depend on the information and evidence you provide.
• Do not ignore dashboard warnings, manufacturer instructions, recalls or professional advice because of a Carlore response.
• Use correct tools, lifting equipment, protective equipment and vehicle-specific procedures before attempting work.
• If braking, steering, tyres, suspension, airbags, fuel, fire or smoke, serious overheating, oil pressure, structural safety or EV/hybrid high voltage may be involved, use qualified professional help where appropriate.
• If a vehicle may be unsafe, stop driving as soon as it is safe to do so and arrange suitable assistance.

• Guided Diagnosis: possible causes are ranked from the information supplied and are not confirmed until appropriate physical testing or inspection supports them.
• Photo Diagnosis: analysis is limited to what is genuinely visible in submitted images. A photo cannot reveal every hidden, internal, electrical or intermittent fault.
• Repair Guides: guides are informational and may hand work to a professional when the procedure, vehicle or safety risk requires specialist tools, training, coding or calibration.
• MOT Intelligence: official MOT data is supplied from the relevant DVSA record where available. Carlore's summaries, pattern detection and explanations are independent interpretation and are not DVSA advice or endorsement. A saved owner report may be reused until you deliberately request a fresh official lookup.
• Buyer Check and Buyer Reports: Buyer Check can combine official MOT information, Carlore analysis, user-supplied evidence and enabled third-party vehicle-history, market or salvage evidence. A section is only treated as independently checked when a relevant source actually returned that check. Missing, unavailable or public-search evidence is not proof of no finance, theft, insurer write-off or accident history.
• Cost Estimate: figures are planning ranges, not binding garage quotations. Actual parts, labour, tax and repair scope can differ. If the repair is not confirmed, Carlore may price the inspection or diagnostic stage rather than pretending one repair is certain.
• Fuel Finder: forecourt and price information can change after it is published. Check the displayed station price before relying on it.
• Roadside Mode: this is safety-first information and routing support, not an emergency, recovery or breakdown service.
• Nearby Garages and Garage Handoff: nearby results and external map links do not mean Carlore has inspected, certified or endorsed a garage. A Garage Handoff is customer-provided and AI-assisted context for a mechanic to verify independently.

You must provide accurate information, keep your login secure and tell us promptly if you believe your account has been compromised. You are responsible for activity through your account except to the extent that it results from Carlore failing to use the care required by law.

The current Pricing page forms part of these terms for plan prices and customer allowances. Carlore uses simple customer-facing limits such as vehicle cases, Photo Diagnoses, Buyer Reports and saved vehicles. Internal technical, provider and anti-abuse cost controls are not customer currency.

• Included monthly allowances reset on the relevant monthly allowance cycle and do not roll over unless the Pricing page expressly says otherwise.
• Annual Pro subscriptions are paid for a year at the annual total shown before checkout, while included customer allowances continue to reset monthly.
• Where the Pricing page says “2 months free”, that comparison means the annual total is at least two monthly payments lower than paying the current monthly price for 12 months. The annual total remains the price actually payable for the year and is shown alongside the comparison.
• A vehicle case may include the minimum clarification and related follow-up needed for the same problem. A different problem may start a new case.
• One Photo Diagnosis may include up to the stated number of related images of the same issue.
• Failed or timed-out requests that do not successfully produce the relevant result do not count toward the customer allowance where the relevant product flow says they are not committed.
• We may use reasonable server-side anti-abuse, rate, spend and provider limits to protect customers, service availability and Carlore from automated, fraudulent or unexpectedly costly use.

Where offered, Pro customers may buy one-off allowance top-ups. The checkout page states the exact units and price. Top-ups do not auto-renew, are used only after the relevant included monthly allowance is exhausted and expire 90 days after purchase unless checkout states otherwise.

A Buyer Report may also be offered as a separate one-off purchase without a subscription. The applicable quantity, validity period, price and report scope are shown before payment.

Paid subscriptions renew for the billing period selected at checkout until cancelled. Stripe processes payments and provides the secure billing portal. You can cancel future renewals through Manage billing, by contacting support@carlore.co.uk, or by using the cancellation form where available.

Paid access, top-ups and one-off report entitlements are granted from server-side payment state. A browser success page by itself does not create an entitlement. If payment has completed but access is still updating, refresh Account rather than purchasing the same item again and contact support if the entitlement does not appear.

Cancelling normally leaves paid plan access in place until the end of the period already paid for. Any statutory cancellation, cooling-off, refund, price-reduction or digital-service rights that apply to you remain unaffected. Where the law requires specific consent before immediate digital supply affects a cancellation right, Carlore will obtain that consent at the relevant purchase step.

Fuel Finder, Nearby Garages, Roadside Mode and some General Chat actions may use browser location when you choose to allow it. Your browser or device controls permission. Carlore may reuse a granted permission and a recent browser-local location so connected nearby tools do not need to ask repeatedly.

Nearby availability, distance, opening information, fuel prices and directions can change. Treat them as current decision support rather than a guarantee, and confirm important details with the relevant station, garage or map provider.

Carlore may use or link to independent services needed for hosting, payments, AI processing, maps, video searches, official vehicle data, fuel data, market listings, vehicle-history or salvage evidence. Availability can depend on the feature, account, provider, licence and current integration state.

A source label describes where particular evidence came from; it does not turn market evidence into an authoritative finance, stolen or insurer-write-off clearance. Where a provider is unavailable or not enabled, Carlore should show that status instead of manufacturing a clean result.

External YouTube searches, Google Maps, garages, repairers, manufacturers and other third-party services are independently operated. A link or search handoff does not mean Carlore has inspected, certified or endorsed a particular video, garage, mechanic, product or instruction. Check suitability before relying on third-party content or services.

You must not:

• Use Carlore to harm people, vehicles or property, or to bypass safety or emissions systems unlawfully.
• Upload content you do not have the right to use or unnecessary sensitive personal information.
• Attempt to break, overload, scrape, reverse engineer or bypass security, billing, plan, provider or usage controls.
• Present Carlore output as proof of a professional inspection, certification, guaranteed diagnosis or roadworthiness test.
• Use the service fraudulently, abusively or unlawfully.

You keep ownership of information, photos and files you upload. You give Carlore the limited permission needed to process that content to provide, secure and operate the service as described in the Privacy Policy. You are responsible for ensuring your uploads are lawful.

We aim to keep Carlore available but cannot promise uninterrupted or error-free access. We may update, suspend or remove features where reasonably necessary for maintenance, security, safety, provider availability, legal compliance or product development. We may restrict accounts for serious misuse, fraud, non-payment or security risk, using proportionate measures and preserving consumer rights.

Carlore's software, design, branding and original content belong to Carlore or its licensors. These terms give you a personal, limited, non-exclusive right to use the service while your access remains valid; they do not transfer ownership of Carlore intellectual property.

Nothing in these terms excludes or restricts liability where the law does not allow us to do so, or removes statutory rights that apply to you. In particular, these terms do not exclude responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or our obligation to provide paid services with the standard required by applicable consumer law.

Subject to those rights and responsibilities, Carlore is not responsible for loss that was not reasonably foreseeable when the contract was made, loss that was not caused by Carlore's breach, or business loss suffered by a consumer using the service for personal purposes. The safety limits described above are important because remote AI guidance cannot replace necessary physical inspection and testing.

You may request account deletion through Account settings. We may retain limited information where necessary for legal, tax, payment, fraud-prevention, security or dispute purposes, as explained in the Privacy Policy.

These terms are governed by the laws of England and Wales, without removing mandatory consumer protections that apply in the UK country where you live. Contact support@carlore.co.uk with questions or complaints. Nothing on this page is a substitute for independent legal advice about your own rights.